You have purchased a precision engineered fishing rod, entirely made in Japan to the highest possible standards.
When used properly, it offers you many years of trouble-free service.
We would like to explain on our domestic and international warranty system in & out of Japan.
1) Our domestic warranty card is not valid outside of Japan as it’s meant for people living in Japan only, so any repair services indicated on the warranty card is not applicable outside of Japan.
2) If you have bought your rod while on holiday but after returning back found to have problems during usage. Please contact the shop you bought from in Japan and ask for assistance.
The disclaimers stated in the Japanese warranty cannot be used, so please purchase the part at full price.
Instructions on the process will be provided by the shop where you make a purchase.
1) Our domestic warranty card is not valid outside of Japan as it’s meant for people living in Japan only, so any repair services indicated on the warranty card is not applicable outside of Japan.
2) If you have purchased our rod thru any Japanese online shop with our domestic warranty card and found to have any problems while usage, kindly contact that particular company (online shop) which you bought from and ask them to assist you.
The disclaimers stated in the Japanese warranty cannot be used, so please purchase the part at full price. Instructions on the process will be provided by the company where you make a purchase.
If you have bought our rod from our authorized agent in your country or neighbouring region, kindly contact them directly with our international warranty with purchase receipt and they will assist you with any warranty claims or parts purchase.
There may be cases where products are sold overseas by private importers or resellers who are not our official agents. In such cases, the international warranty card will not be attached, so please check before purchasing.
If you purchase from one of these companies, we cannot guarantee the product directly as we cannot confirm whether it is genuine.
Please contact the seller about repairs before purchasing, or contact the seller to request repairs.
Terms and conditions:
1) This International warranty covers Ripple Fisher rods outside of Japan.
2) This warranty is valid only when a failure occurs under the normal usage condition during fishing.
3) Our warranty covers rod blank against breakage in any form for 2 years from the date of purchase. For claims, the customer has to pay 70% of the part (which excludes the agent’s shipping fee, local taxes but will be included upon any parts purchase) but not the full price of the rod paid, so please check with our agent for parts pricing.
4) If the customer insists there is a fault on our blank, they can choose either send their broken part to our nearest appointed inspection centre or directly to Japan factory for inspection, but all shipping cost is borne by the customer for this inspection and a full report will be given, but we will bear the return shipping fee if there is a fault found.
5) Please take note, the customer is required to write down a rough description of how the rod broke on our inspection form provided by us or the inspection centre, then attach it to our warranty card with the purchase receipt attached. If we do not receive any valid purchase receipt or date, the warranty is invalid.
6) If a particular model has been discontinued for more than 5 years, no parts are available for purchase.
7) This warranty does not cover rusty or broken guides, loose thread wrappings, or damaged reel seat but covers solely our rod blank.
8) During warranty period, only 1 claim is permitted per rod, and the whole broken part is required to be returned to the shop.
9) Warranty exceptions for these following cases:
A) Inadequate maintenance
B) This warranty does not guarantee loss, damage, or breakage due to force
majeure such as natural disasters, fire, theft, during traveling, etc.
C) Problems caused by modifications or external factors
D) Paint plating, natural fading on the processed surface, corrosion, rusted guides, epoxy peeling, etc.
E) We do not guarantee any incidental damages caused by any failure of this product. If there is no damaged item, the warranty cannot be obtained.
Example: Parts that could not be collected due to submersion or loss.
F) Modifications, minor repairs, and guides change performed by another company or rod builder.
G) Sensory phenomenon that has no effect on general functions
H) Sound, backlash, vibration, etc.
I) Significant mistakes in usage, particularly rough handling, drops, impacts, loosen joints, etc.
J) Problems caused by changes due to frequency of use or external factors
K) Phenomena that inevitably occur due to the mechanism of the product
L)We cannot guarantee incidental damages (Loss of travel expenses, costs required for fishing, reels, lines, etc.) and substitutes, inconvenience, and loss due to the inability to use the rod caused by the failure of this product. If there is no damaged item, the warranty cannot be obtained.
Purchasing our product with a warranty issued means you have agreed with the terms and conditions stated in our warranty.
